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How to track your order and manage your delivery details

Connie D.
Updated

Learn how to track and manage a delivery, follow your package, and make changes to your order details if needed.

Track your order

Once your order ships, you'll receive a confirmation email with your tracking number via email, so you can follow the product's delivery every step of the way.

All orders are shipped with DHL Express, using express delivery and track and trace. 

Modify your order or delivery details

Make changes to your order before shipment

If you'd like to make any changes before your order ships, please reach out via the web form or live chat as soon as possible, so we can assist you quickly and make the changes to your order before it ships. 

If your order has already shipped, no order modification will be available. Instead, once your package is delivered, you'll need to request a return and refund, as long as it's within our 30-day return window from the delivery date.

Make changes to your delivery details

If you need to make delivery detail changes, you can easily manage them through DHL On-Demand Delivery. 

You can:

  • Choose a different delivery day

  • Update the delivery address (within the same country)

  • Ask DHL to leave the parcel in a safe place

  • Have it delivered to a neighbour, reception, or security guard

  • Pick it up from a nearby DHL Service Point

  • Put your delivery on hold (up to 30 days, depending on your region)

Questions or issues with your delivery

DHL always has the most up-to-date information on your delivery, so we recommend checking your tracking link first. If your package is delayed or on hold, we’ll be notified and will take action where needed. 

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