Watch vibration requirements

Conditions required for vibrations to trigger

1. Bluetooth is enabled

2. Notifications are enabled

3. You are connected

4. The app is active

5. Check-in vibrations are enabled

6. An Alarm is set

Conditions required for vibrations to trigger

For vibrations to work as expected, make sure all of the following conditions are met:

1. Bluetooth is enabled

Ensure the following:

•  Bluetooth is turned on on your phone.

• Your watch and phone are within Bluetooth range.

• This doesn't apply to alarm vibrations.

2. Notifications are enabled

Check that your watch notifications are enabled in the app under Settings. This doesn't apply to alarm vibrations.

3. You are connected

Ensure you are connected. The green circle should be displayed at the top right of your Home tab. This doesn't apply to alarm vibrations.

4. The app is active

Ensure the Polsen app is open or running in the background. If not, vibrations won't occur. This doesn't apply to alarm vibrations.

5. Check-in vibrations are enabled

This only applies to Random and Prolonged Stress Vibrations. Open the Home tab and tap Vibrations. Check if they are enabled. 

Are you still having issues? Check out the article: My Stress vibrations aren't working

6. An Alarm is set

This only applies to Alarm vibrations. To check if you've already set an alarm and whether it's enabled, go to the Home tab > + icon > Alarm.

Are you still having issues? Check out the article: My alarm didn’t go off